Praca: Customer Service Specialist (K/M) with Greek

Customer Service Specialist (K/M) with Greek
Miejsce pracy: Katowice, centrum
Job description:
  • Serve as a brand ambassador, advise customers on hygiene products
  • Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
  • Providing multichannel written support: e-mail, chat, and social media channels
  • Documenting e-commerce complaints logged on e-commerce platforms
  • Maintain high level of customer satisfaction
  • Remain polite, patient and courteous with customers throughout the experience
  • Ensure the end to end experience for all customers is at high level of customer satisfaction
Requirements:
  • Language level: Greek C2 (contact with the customers)
  • English B2 (language of the training and internal communication)
  • Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
  • Able to listen to understand, review, and provide solutions
  • High-developed communication skills
  • Strong attention to details and ability to multitask
  • Stable LAN connection
Mile widziane:
  • Customer Service experience in an international, fast-peace environment (1 year)
  • Practical knowledge of CRM systems
We offer:
  • Remote position within Poland
  • Private medical healthcare (LuxMed)
  • Private life insurance
  • MyBenefit points lub Multisport Card
  • Language classes: Polish or English
  • Access to online platforms with unlimited trainings: Concentrix University and LinkedIn Learning
  • Referral Campaign with bonuses up to 4000 PLN
  • Development program - Concentrix Academy - unlock talent and become future Team Leader, Trainer, or Quality Evaluator
  • Fully paid training before the first contact with the customers
  • Competitions, integration events, and recognition program Be The Best to act as a One Team!
  • Social Fund
  • IT device to work from home within Poland
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
Sosnowiec Pracownik Działu Obsługi Klienta Konsultant Klienta Biznesowego śląskie Concentrix Katowice
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