Praca: Customer Support Specialist - Banking Services (German & English)

As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
Customer Support Specialist - Banking Services (German & English)
Katowice
Your daily tasks will include:
  • Responding to general questions about credit card products, self-services and mobile/web apps
  • Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters; managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
Your Profile:
  • Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
  • Excellent communication and interpersonal skills
  • Strong ability to assess customer needs and provide tailored solutions
  • High level of flexibility and adaptability to evolving topics
  • A customer-focused mindset with the ability to remain calm and empathetic in various situations
  • Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
Good to have:
  • educational background in economics, finance or related field
What We Offer:
  • A dynamic, international work environment in one of the worlds leading customer experience companies 
  • Comprehensive training and onboarding, so you feel confident from day one 
  • Opportunities for professional development
  • Flexible working schedule with additional compensation for night shifts 
  • The chance to be part of a forward-thinking, digital-first team
  • Work from home
  • A diverse and inclusive culture that values your ideas and individuality
  • Well-being programs, team events and employee engagement activities

Apply now and become part of a team that values clarity, connection, and customer satisfaction.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
Specjalista ds. Obsługi Klienta Katowice Sosnowiec Częstochowa Katowice Pracownik Działu Obsługi Klienta Concentrix
APLIKUJ TERAZ

Customer technical support specialist with Czech

Dodane: dzisiaj, Pracodawca: Concentrix, Lokalizacja: Katowice

Manage and resolve all all inbound and outbound phone calls, emails and chats with precision and care. Quickly Identifying and resolving troubleshooting product issues. Prepare comprehensive reports...

Customer Service Advisor with German

Dodane: dzisiaj, Pracodawca: Concentrix, Lokalizacja: Katowice

Your Daily Grind: Start every day with a delicious cup of coffee, and help our customers by answering queries through phone, chat, or web forms Each case is handled like a special coffee recipe –...

Specjalista ds. Obsługi Technicznej z j. czeskim

Dodane: wczoraj, Pracodawca: Klient portalu Praca.pl, Lokalizacja: Katowice

Obsługa klienta (telefon, e-mail, czat), identyfikacja i rozwiązywanie problemów technicznych. Przygotowywanie raportów dotyczących problemów technicznych. Zapewnienie wsparcia dla usług...