Praca: Customer service specialist in the automotive industry with Dutch (F/M)

Volkswagen Group is a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction.
Customer service specialist in the automotive industry with Dutch (F/M)
Miejsce pracy: Katowice, centrum
Job description:
  • Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm
  • Maintaining clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system
  • Collaborating with colleagues to enhance the overall customer experience
  • Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information
  • Exhibiting warmth and enthusiasm in every customer interaction
  • Utilizing knowledge of automotive and digital products to troubleshoot and resolve issues effectively
Requirements:
  • 1+ years of experience in a call center or customer service role, preferably in the automotive industry
  • Strong communication skills, with a minimum C1 level in Dutch
  • Very good knowledge of English language, minimum B2 level for internal communication, documentation & training
  • Ability to stay composed, tactful, and solution-focused when interacting with customers
  • Strong attention to detail and organizational skills
  • Excellent problem-solving skills and a creative, solution-oriented mindset
  • Passion for continuous learning and adapting to new technologies and processes at Volkswagen Group
  • Excitement about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector
Nice to have:
  • Experience with luxury brands and high-end customer relationships, particularly in the automotive sector
  • Familiarity with CRM systems
  • Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology
We offer:
  • Remote work from home
  • Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance
  • Stable full-time employment based on an employment contract
  • Fully paid training to ensure full preparedness for customer interactions, with continuous learning opportunities to grow skills
  • Team-building events to foster a collaborative work environment
  • Team leader support at every stage of cooperation
  • Opportunity to grow career while contributing to the future of luxury automotive experiences with Volkswagen Group
  • Opportunity to support the Volkswagen Group, a recognized name in the automotive industry
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
Sosnowiec Customer service specialist in the automotive industry with Dutch (F/M) Katowice Częstochowa Concentrix Konsultant Telefoniczny Katowice
APLIKUJ TERAZ

Customer Service Specialist with Turkish (F/M)

Dodane: dzisiaj, Pracodawca: Concentrix, Lokalizacja: Katowice, centrum

Serve as a brand ambassador, advise customers on hygiene products Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing...

Travel Advisor with Dutch

Dodane: dzisiaj, Pracodawca: Concentrix, Lokalizacja: Katowice

Communicate with travelers via phone, chat, and email in a professional and enthusiastic manner, ensuring they feel heard and supported. Assist customers with managing hotel and flight reservations as...

Specjalista / Specjalistka ds. obsługi klienta

Dodane: wczoraj, Pracodawca: Concentrix, Lokalizacja: Katowice, centrum

odbieranie połączeń przychodzących, odpowiadanie na maile i czaty od klientów, budowanie trwałych relacji z klientami poprzez profesjonalną komunikację, przygotowywanie ofert dopasowanych do...