Praca: Customer Service advisor with Romanian

Customer Service advisor with Romanian
Miejsce pracy: Katowice
Zadania:
  • Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
  • Follow established procedures to address customer needs promptly and professionally.
  • Process warranty claims and coordinate repair services for customers.
  • Provide technical troubleshooting support and guidance.
  • Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
  • Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
  • Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests
Wymagania:
  • C1/C2-level proficiency in Romanian language, both written & verbal
  • B2 English language skills
  • Proven experience in a Customer Service role, ideally within consumer products
  • Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)
  • Competence in Microsoft Office
  • Ability to empathize with customers while maintaining an objective perspective
  • Excellent telephone manner and ability to handle queries quickly and efficiently
  • Team-oriented with a positive attitude and ability to support colleagues
Oferujemy:
  • Work in a modern office at Global Office Park, right in the heart of Katowice.
  • Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
  • Attractive bonus for recommending your friends to work with us.
  • Friendly, international work environment.
  • Many opportunities for career development
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
Sosnowiec Częstochowa Concentrix Pracownik Działu Obsługi Klienta Katowice Customer Service advisor with Romanian Katowice
APLIKUJ TERAZ

Customer Service advisor with Hungarian

Dodane: dzisiaj, Pracodawca: Concentrix, Lokalizacja: Katowice

Pełnienie roli ambasadora marki, obsługa przychodzących i kontynuowanych zapytań klientów za pośrednictwem telefonu, formularza internetowego lub czatu internetowego. Postępowanie zgodnie z...

Customer Service advisor with Hungarian

Dodane: dzisiaj, Pracodawca: Concentrix, Lokalizacja: Katowice

Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat. Follow established procedures to address customer needs promptly and professionally....

Customer service specialist in the automotive industry with German

Dodane: dzisiaj, Pracodawca: Concentrix, Lokalizacja: Katowice

Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions,...