Praca: Customer Service advisor with German

Customer Service advisor with German
Miejsce pracy: Katowice
Job description:
  • Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
  • Follow established procedures to address customer needs promptly and professionally.
  • Process warranty claims and coordinate repair services for customers.
  • Provide technical troubleshooting support and guidance.
  • Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
  • Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
  • Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.
Requirements:
  • at least C1-level proficiency in German language, both written & verbal
  • B2 English language skills
  • Proven experience in a Customer Service role, ideally within consumer products
  • Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)
  • Competence in Microsoft Office
  • Ability to empathize with customers while maintaining an objective perspective
  • Excellent telephone manner and ability to handle queries quickly and efficiently
  • eam-oriented with a positive attitude and ability to support colleagues
Nice to have:
  • High school graduate or similar
  • Previous experience in customer service with or in a Contact Centre
  • Experience in complaint handling to ensure customer satisfaction
  • Familiarity with Social Media and/or E-Commerce platforms
  • Experience in cross-selling or up-selling product
  • Interested in new technologies such as AI
We offer:
  • Work in a modern office at Global Office Park, right in the heart of Katowice.
  • private medical care (LuxMed)
  • MyBenefit cafeteria
  • life insurance
  • language training
  • Attractive bonus for recommending your friends to work with us.
  • Friendly, international work environment.
  • Many opportunities for career development.
  • sharing the costs of sports activities
  • sharing the costs of professional training & courses
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
Sosnowiec Częstochowa Concentrix Customer Service advisor with German Katowice Pracownik Działu Obsługi Klienta Katowice
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