• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat
• Follow established procedures to address customer needs promptly and professionally
• Process warranty claims and coordinate repair services for customers
• Provide technical troubleshooting support and guidance
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience
• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries
• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests

• Knowledge of Czech at C1/C2 level
• Knowledge of English at B2 level
• Ability to work with multiple systems and platforms
• Knowledge of Microsoft Office
• Ability to empathize with customers while maintaining an objective point of view

Mile widziane:

• Previous experience in Customer Services or in a Contact Centre
• Experience in complaint handling to ensure customer satisfaction
• Familiarity with Social Media and/or E-Commerce platforms
• Experience in cross-selling or up-selling product
• Interested in new technologies such as AI

• LuxMed private healthcare
• MyBenefit with a monthly budget
• private life insurance
• MultiSport card subsidy
• Talent development program: transparent career paths and promotions
• access to e-learning platforms (Concentrix Academy and Concentrix University)
• language courses
• Referral program: bonus for referring a friend of up to PLN 4,000
• Amazing work culture
• Work from home